Technical Engineer II- Desktop Support - Childrens of AL

  • Birmingham, AL
  • Main Campus Children's of Alabama
  • Information Technology
  • Full-time - Day shift - Mon- Fri
  • Non Clinical Professional
  • Req #: 313382
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  • Job Summary
    • The Technical Engineer II position will manage and service a large scale of endpoint devices such as desktops, laptops and VDI devices and will participate in the recommendation, ordering, and testing of future software/hardware to increase productivity. The individual in this position must be able to understand and implement endpoint user controls for many devices using group policies and be proficient in several management consoles essential for desktop trouble shooting and management. The individual in this position must be highly motivated, a self-starter, organized, able to multi-task and able to work in a fast paced IT environment. A high level of technical problem solving skills, strong customer service skills, excellent verbal and written skills, the ability work well with team members and customers throughout the organization is required. Being on-call periodically and assisting with mid to major go-lives and system upgrades after regular business hours will be required.
  • Education
    • Associate Degree in Computer Science or related field required or a valid combination of education/experience/certification in lieu of degree will be considered.
  • Experience
    • 4 years of experience of desktop / laptop system imaging (Windows 7 and greater)
    • 4 years of experience with Microsoft Office trouble shooting
    • 4 years of experience with Microsoft Virtualization Application, EMCO MSI Builder, and other application packing tools
    • 4 years of working in a large corporate enterprise environment is a plus
    • 4 years of experience with apple and android devices / OS
  • Licensures, Certifications, and/or Registries
    • Microsoft Certified Professional (MCP) preferred
    • CompTIA A+ Certification preferred
    • Desktop Support Technician Certification preferred
    • VCA (VMWare Certified Associate) preferred
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