Voice Engineer

• Job Summary
  • A Unified Communications Engineer is responsible for the planning, design, build, and 24x7 support of customer’s Cisco Voice over IP infrastructure including CUCM, Unity, CER, and UCCX. This includes the development, documentation, and implementation of best practices for projects that will require in depth knowledge of multiple technical areas.
• Education
  • Bachelor’s degree in information systems or equivalent experience.
• Experience
  • At least 5 years of experience in related IP telephony design/implementation experience including some of the following: Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Webex Contact Center, Webex Calling Suite (Calling, Meeting Teams & Video), Cisco Unified Presence, Cisco Emergency Responder, Cisco Unified Mobility, Cisco Unified Communications Manager Express, Video, Voice Gateways/Routers/Switches.
    • Cisco Certifications such as CCNP or other Voice Certifications are a plus.
    • Experience with LAN/WAN technologies and QOS design & implementation.
    • Understanding of voice protocols such as SIP, H323, MGCP, SCCP.
    • Current knowledge/understanding of SRST, MPLS, DMVPN, IPSEC and WAN.
    • Experience with medium to large enterprise organizations with multiple remote locations.
    • Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities.
    • Experience with 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime.
• Licensures, Certifications, and/or Registries

Additional Information