Patient Registration Representative Behavioral Health Outpatient

• Job Summary
  • Responsible for performing multiple customer-focused Children’s Behavioral Health tasks (pre-registration verification, pre-admission, limited financial counseling, scheduling and follow up appointments, co-pay collection, order entry, account verification and updates, urgent registrations). Responsible for the maintenance of CBH patient records including filing, scanning, and coordinating records release with COA HIM department. Responsible for working collaboratively in a multidisciplinary clinical setting. Must be flexible and willing to work in different physical locations and roles as needed to meet customer needs. Expected to report as needed during periods of inclement weather, disasters, and states of emergency.
• Education
  • High School Diploma or equivalent required. Prefer some college coursework in Office and/or Business Administration; Allied Health or related area.
• Experience
  • One or more years of healthcare/office experience or an equivalent combination of education and experience preferred. Excellent customer service skills are a must. Experience/knowledge of pre-registration, registration, insurance verification, medical terminology, and ICD 10 coding terminology a plus.
• Licensures, Certifications, and/or Registries

Additional Information

Children’s of Alabama has two Behavioral Health outpatient clinics; one location is the Ireland Center (on the campus of Children's of Alabama Hospital) and the other location is an offsite location at Patriot Park, 200 Wildwood Parkway Birmingham, AL 35209.
Our treatment team is comprised of Psychiatrists, Nurse Practitioners, Licensed Psychologists, and Licensed Therapists to provide multidisciplinary care for our patients and families.
Our outpatient clinics offer individual and family counseling for children, adolescents and their families.  Our providers work with patients and families to address and mitigate behavioral and mental health issues including, but not limited to ADHD, mood disorders, and medication management for related disorders.  We provide crisis clinic appointments for those patients assessed in the ED to be in need of urgent outpatient services, but do not meet inpatient or PHP admission criteria.  In addition, we offer bridge clinic appointments to existing patients who have missed the most recent appointment with their prescriber or who have an urgent need to see a prescriber before the next scheduled appointment.  We provide social service counseling that provides brief solution focused support to families as well.