Patient Account Receivables - Days - Children's South

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  • Hoover, AL
  • Pediatric ENT Associates
  • Full-time - Day shift - 8 am- 4:30 pm - M-F
  • Clerical
  • Req #: 318549
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Responsible for researching, correcting, updating account information, insurance, guarantor or other medical information. Provides reports, documentation, and ongoing statistics as needed. Ensures patient payment posting activities are accurate and completed in a timely manner.


Process accounts for collections including researching the balance (where & when used), sending out collection letters if no payment made.  Prepare accounts for collections and forward information to the collection agency as needed.
Research of past due accounts.
Provides input to the orientation program for new administrative staff and conducts individual orientation.
Supports a patient first culture that fosters a high level of patient satisfaction.
Supports a professional atmosphere and an environment of coaching and development that supports shared governance and a high level of employee satisfaction.

Update/verify demographics, responsible party designation; verify insurance eligibility and benefits coverage from all applicable insurance sources.
Resolve problems by phone, payer's website or written correspondence, including coordination of benefits payable from primary/secondary payer.
Updates patient accounts with appropriate insurance codes.
Establishes payment agreements with patients, where applicable, for bill payment and conducts follow-up/tracking of previous payment arrangement; Refers patients to collection agency if previously established payment agreements are defaulted.
Responds to billing related inquire from patients.
Accepts co-payments and make daily bank deposits.
Maintains all supportive records, files and copies of billing information according to established protocol
Maintains current knowledge of third party claim provisions, stipulations, filing and appeals procedures, as applicable.
Attend departmental meetings.


High School graduate or equivalent with excellent communication and analytical skills.


Three years’ experience in a medical billing/medical office or related field with an emphasis on financial/insurance related work required.  Successful completion of medical terminology course and three years’ experience with current CPT/ICD10 coding preferred.  Experience in communicating and relating to various people with diverse needs. Prior data entry experience required.

Additional Information

Children's South Hoover

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